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Refunds & Returns

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RETURN POLICY


Last updated May 05, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within twenty eight (28) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@salonprosales.com to obtain an Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

Returns Team
Attn: Returns
RMA #
D12 Genesis Business Park
Whitby Avenue
London, NW10 7SE
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

     ●     Software

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     This returns policy is based on Consumer sales. For our Business to Business Policy please contact Salon directly.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

0208 963 0530
info@salonprosales.com
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Contact details

Address: 54 Poland Street, Soho, London.
Phone: +44 (0)208 951 9696
Email: info@salonprosales.com
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